We take privacy personally.

Here’s how we keep yours secure.

1. About This Policy

1.1. Who We Are
“All Foods Market”, part of the The Grant Group, is referred to in this policy as "we", "our" or "us".

1.2. What We Mean by Key Terms

Act: Privacy Act 1988 (Cth), including all amendments.
Personal Information: Any data that identifies you or can reasonably identify you.
Sensitive Information: Information like health, racial background, beliefs, sexual orientation, etc., as defined by the Act.
Credit Information: Includes credit history, repayment records, defaults, and related financial data.
Website: Refers to www.allfoodsmarket.com.au and other associated All Foods Market websites.

2. Our Commitment to Privacy

We respect your privacy and handle your Personal Information responsibly, in accordance with the Australian Privacy Principles and applicable laws.
Additional terms may apply when you participate in loyalty or promotional programs.

3. What We Collect and Why

We collect information to:

Provide goods/services (including online shopping)
Manage loyalty programs and member benefits
Communicate offers and updates
Process payments and feedback
Respond to complaints
Improve our services through customer insights and trend analysis

Types of information we collect may include:

Contact details (name, address, phone, email)
Purchase history and preferences
Loyalty program membership details
Credit/payment info if applying for credit

We collect data:

Directly from you (in-store, online, email, forms)
Through loyalty programs and third-party service providers
Automatically via our Website (cookies, IP address, browser details)

You can disable cookies via your browser settings if you prefer not to be tracked.

4. How We Use & Share Your Information

We use your information to:

Deliver services and manage your account
Communicate offers, promotions, and updates
Improve operations and user experience
Manage loyalty and reward programs

We may share your data with:

Our related companies and service providers
Loyalty program partners (e.g. Worldsmart, Metcash)
Professional advisers, delivery partners, and technology vendors

Marketing:
We may send you offers or updates from us or our partners. You can opt out anytime using the unsubscribe link in communications.

Anonymous data may be used to analyse shopping trends.

5. Your Choice: Stay Anonymous?

You don’t have to identify yourself unless it’s required (e.g. for online shopping or joining our loyalty programs). Without some information, we might not be able to provide certain services.

6. Sensitive Information

We will only collect Sensitive Information with your consent and only when absolutely necessary. It will be used or disclosed strictly in line with the law.

7. Credit Information

If we offer credit terms, we may collect your Credit Information:

From you or your representatives
From credit reporting agencies and other credit providers

We use this to assess creditworthiness, manage accounts, and collect debts.

8. How We Use Credit Information

We use or disclose Credit Information to:

Assess and manage credit accounts
Recover debts
Fulfil legal obligations

We may share this with credit reporting agencies if necessary.

9. How We Store & Protect Your Data

We store your data in secure physical and digital environments, either on our systems or those of trusted providers. We take reasonable steps to:

Keep your data safe from misuse, loss, or unauthorised access
Destroy or de-identify data when no longer needed

Emails or other online submissions are at your own risk.

10. Access & Correction

You can request access to or correction of your Personal or Credit Information. We will respond promptly and, where appropriate, update the information.
To make a request, contact us using the details in Section 16.

11. Loyalty Programs

SUPA CLUB – Managed by Metcash. Their privacy policy applies when you use their platform at www.supaclub.com.au.

We may use information shared with those partners as described in privacy policies.

12. Overseas Data Sharing

Some data may be stored or processed overseas (e.g. UK, USA, India, China, Thailand). We take steps to ensure overseas providers comply with Australian privacy laws.

13. External Websites

This Policy doesn’t apply to third-party websites linked from our site. Always check their privacy policies when you leave our Website.

14. Updates to This Policy

We may change this policy at any time. Updated versions will be posted on our Website and take effect immediately.

15. Feedback or Complaints

If you think we've mishandled your privacy:

Contact us directly (see below)
We aim to resolve complaints within 28 days
If unresolved, contact the Office of the Australian Information Commissioner (1300 363 992 or www.oaic.gov.au)

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